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GENERAL CONDITIONS AND INFORMATION



RESERVATION REQUESTS
Click Here for Superfast Ferries Tickets Reservation Request or browse timetable-schedules on routes Italy - Greece, Germany - Finland and Scotland - Belgium
Timetables & Schedules

Italy - Greece
Ancona - Patras
Ancona - Igoumenitsa
Bari - Patras
Bari - Igoumenitsa

Germany - Finland
Rostock - Hanko

Scotland - Belgium
Rosyth - Zeebrugge

GROUPS CLICK HERE
Take advantage of the most economical round-trip ticket of all. Hellas Ferries Center offers Special Prices for Groups.
SPECIAL OFFERS
Click Here for more Superfast Ferries Offers
Travel with Hellas Ferries Center and get 15% discount on official prices for Ippokampos Apartments situated in Kefalonia
EXTRA SERVICES

Travel Club
Bonus Game
Bus Service
Boarding Procedures
Port maps


Passengers, their luggage and accompanied vehicles are carried subject to:
a) The Athens Convention relating to Carriage of Passengers and their Luggage by Sea 1974
b) The Greek Private Maritime Code, and
c) the general conditions of carriage of Superfast Ferries, collectively "The Conditions". These Conditions include exclusions and limitations of carrier's liability for death, illness or for damage to or loss of vehicles and luggage, or for delay or deviation. In particular, the Athens Convention Relating to the Carriage of Passengers and their Luggage by Sea of 1974 includes limits to the carrier's liability for loss of or damage to luggage and accompanied vehicles. Copies of the Conditions of carriage of Superfast Ferries are available upon request.

Destinations - Fares
Superfast Ferries makes every effort to strictly adhere to its destination schedule. However, in the event of an increase in fuel prices, currency fluctuation or other unforeseen circumstances, it reserves the right to change departure time and ticket prices without prior notice.

Cancellations
The following amounts are refunded for ticket cancellations made at the issuing travel agency or at Superfast Ferries:

  • A 100 % refund, from the date of the ticket issuance until 30 days prior to departure.
  • A 75 % refund, from 29 to 7 days prior to departure.
  • A 50 % refund, from 6 days to 24 hours prior to departure.
  • Superfast Ferries has no obligation to refund 24 hours prior to ship's departure or if the ticket holder does not report at check-in.
  • In the event of a partial cancellation of a round-trip ticket, the ticket holder will be charged a SUPERONE fare.

SUPERSAVER Cancellations

  • A 75 % refund, from the date of issue until 30 days prior to departure.
  • A 50% refund, from 29 to 7 days prior to departure.
  • Superfast Ferries has no obligation to make any refund in cases of cancellation later than 6 days prior to departure or if the ticket holder does not report at check - in.
  • Partial cancellation of SUPERSAVER tickets is not possible.
  • The general terms of cancellations which are referred on the ticket are not valid for the SUPERSAVER.

Refunds on cancellations are made only from the issuing travel agency. Port agencies are allowed to cancel tickets but not to refund money.

Open Return Tickets
Passengers with open return tickets must confirm the date of their return with the Superfast Ferries travel agents at least one week (in low season) and at least two weeks (in high season) before the date on which they wish to depart. Return fares are always calculated on the basis of the low season fare and the current tariff. In the event that the passenger travels in high season or during a period in which a new tariff is in force, then any difference between the current rate and the pre-paid fare will be payable at the port where the passenger presents himself. Superfast Ferries cannot guarantee return reservations and is not responsible for failure to transport passengers.

Lost Tickets
In the event a passenger losing his/her ticket, he/she must immediately notify the issuing travel agent or Superfast Ferries. The reissued ticket can only be picked up by the owner with valid identification.

Note: At check-in, all passengers must furnish proof of ticket ownership with either a valid identification card or passport.

Discounts
Discounts are not cumulative. Discounts for groups and buses are made upon agreement.
Boarding Procedure

Passengers with confirmed reservations must report at the embarkation point at least 2 hours prior to scheduled departure time. Check-in terminates 20 minutes prior to departure. After check-in termination, Superfast Ferries reserves the right to cancel any reservation without a refund. Those travelling with trailers or campers are required to check-in 3 hours prior to departure. The delayed arrival of a camper may prevent it from being loaded on the open deck.
In compliance with the Schengen Convention, passengers travelling within the European Union are not required to undergo passport control.Nonetheless, all passengers are required to have their valid travel documents with them (passport and identification card) in the event that local authorities undertake sporadic examinations. Superfast Ferries cannot be held responsible in the event the authorities prevent a passenger from continuing his/her journey. Superfast Ferries reserves the right to deny embarkation to any individual who does not possess valid travel documents.

Pets
Pets travel free of charge in specially designated quarters. Pets are not allowed indoors (including cabins, restaurants and bars), and owners or guardians are required to have their pet's valid health papers with them. When on board, all pets are required to wear a muzzle and be on a leash, accompanied by a guardian.

Baggage
Superfast Ferries is not responsible for the loss of baggage, money or valuables left in open storage spaces or in cabins.

Camping on Board
Superfast Ferries announces that as per International Ship and port Security Code regulations (ISPS) of the International Maritime Organization (IMO), will no longer be able to accept camping on board its Superfast Ferries in the Adriatic Sea.

Useful Information

  • Breakfast and other meals are not included in the price of the ticket.
  • A cabin is defined as a 2, 3 or 4-berth, depending on the number of passengers occupying it, not on the number of berths.

Attention
Tickets are valid for one year from the date of issue and only for the port indicated on the ticket. Superfast Ferries is entitled to retain the total value of the ticket if the passenger interrupts his voyage at an in-between port, unless the interruption is due to illness, accident or force majeure. In the case of change the passengers must notify the issuing Agent or the Superfast Ferries Port Agent.

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Hellas Ferries Center Travel & Shipping Ltd, 14 Xenofontos St., 105 57, Athens, Phone +302103315905, Fax +302103315907